ppvlp Privacy Policy
Your personal information is completely safe at ppvlp — this page clearly explains what data we collect, how we use it, and how we keep it secure.
Your Privacy Is Our Priority
ppvlp is fully committed to protecting the privacy of its users. We believe your experience on our platform can only be enjoyable when you know that your personal information is completely safe and properly managed. In this privacy policy, we describe in detail what types of information ppvlp collects, why it is collected, how it is used, and what rights you have over your information.
Our platform uses SSL encryption technology and all personal information is stored on secure servers. We never sell your information to third parties.
1 What Information Is Collected
We collect various types of personal information when you register and use services on the ppvlp platform. This information is necessary for managing your account, providing services, and ensuring security.
Personally Identifiable Information
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address
- National ID card or passport number (for identity verification)
- Permanent or current address in Bangladesh
Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions only)
- Bank account details (if bank transfer is used)
- Deposit and withdrawal history
- Transaction date and amount
Activity and Usage Information
- Gaming history and betting records
- Login and logout time and date
- Device type, operating system, and browser information
- IP address and approximate location
- Cookies and session data
Communication Information
- Live chat message history
- Any messages or complaints sent by email
- Any record of contact with us
2 Purpose of Using Information
ppvlp uses collected information only for specific and legitimate purposes. We do not use information for any additional or irrelevant purposes.
Account and Service Management
Personal information is used to create, manage, and secure your account. This includes identity verification, age confirmation (21+), and account access control.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. Normal withdrawal time is 15 minutes to 2 hours.
Security and Fraud Prevention
Usage information is monitored to prevent unauthorized access, fraudulent activity, and money laundering. This protects the interests of all users.
Service Quality Improvement
Activity information is analyzed to improve the user experience, resolve technical issues on the platform, and add new features.
Communication and Support
Your email address is used to send important account-related notifications, security alerts, and promotional information. You may opt out of promotional messages at any time.
Ensuring Responsible Gaming
Gaming behavior is monitored to identify potentially problematic gaming patterns and provide support to users when needed. To learn more about responsible gaming, visit our Responsible Gaming page.
3 Cookies and Tracking Technology
The ppvlp platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device that help the platform remember your preferences.
Essential Cookies
These cookies are essential for operating the platform's core functions. They are used to maintain login sessions, carry out security verification, and display your balance. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand which parts of the platform are used most and where there is room for improvement. The data collected is fully anonymous and no individual is personally identified.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.
4 Information Sharing and Third Parties
ppvlp never sells your personal information to third parties. However, limited information may be shared in specific circumstances.
Payment Processors
Financial information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment institutions. This sharing is solely for completing transactions and is highly secure.
Legal Obligations
Providing information may be legally required under applicable laws of Bangladesh, court orders, or requests from government regulatory bodies. In such cases, ppvlp will comply with the applicable law.
Technology Service Providers
Trusted technology partners may be given limited access to information for the purpose of operating the platform. These partners are contractually bound to comply with our privacy standards.
5 Data Security Measures
ppvlp uses industry-standard security technology to protect your information. Our security framework includes the following layers:
SSL Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL encryption, ensuring bank-level security.
Secure Data Centers
Your information is stored in high-security data centers with both physical and digital protection measures in place.
Restricted Access Controls
Only authorized personnel may access personal information for specific reasons. All access is logged and reviewed regularly.
Regular Security Reviews
Our security team regularly reviews and tests systems to identify and address potential vulnerabilities.
6 Data Retention Period
ppvlp retains personal information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.
Account Information
All account information is retained while the account is active. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations.
Financial Transaction Records
Financial transaction records are retained for a defined period in accordance with legal and accounting requirements. After this period, information is securely deleted.
Data Deletion Requests
You may request the deletion of your personal information at any time. However, some information may be retained if required by legal obligations or if needed for the resolution of an ongoing dispute. To make a request, contact us at [email protected].
7 Your Rights
Every user of ppvlp has the following rights regarding their personal information:
Right to Access
You may ask at any time what information ppvlp holds about you. Upon request, we will provide you with a complete copy of your information.
Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. We will make the correction as soon as possible.
Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, information that is necessary to meet legal obligations may not be possible to delete.
Right to Restrict Processing
In certain circumstances you may ask us to restrict the processing of your information. In this case we will retain the information but will not actively process it.
Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing carried out before it.
To exercise any of the rights above, email us at: [email protected]. We review all requests in a timely manner and respond accordingly.
8 Protection of Minors
Collection of Minors' Information Is Prohibited
ppvlp never knowingly collects information from any person under the age of 21. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.
Age Verification Process
Age is verified at the time of registration and identity document verification may be required before transactions can begin. This process is essential for the protection of minors.
9 Changes to the Privacy Policy
Notice of Changes
ppvlp may update this privacy policy from time to time. Users will be notified by email of any significant changes and a notice will be displayed on the platform.
Effective Date
The "Last Updated" date at the top of this page will be changed with each update. Continued use of the platform after any changes will be considered acceptance of the terms of the new policy.
Related Policies
This privacy policy is related to our other policies. For more information, please see our Terms and Conditions and Responsible Gaming pages.
10 Contact Us
If you have any questions or concerns about this privacy policy, or if you have any requests regarding your information, please do not hesitate to contact us.
Support Contact
- Live Chat: Available 24/7 with instant responses in Bengali
- Email: [email protected]
For privacy-related requests, please write "Privacy Request" in the subject line so we can respond quickly.
A safe & trusted experience at ppvlp
We are always committed to protecting your privacy. For any questions, contact us via 24/7 live chat or email.